Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts Processing time and Shipping time. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
- Free Shipping Information
For purchases with an order amount over $50 (inclusive), we will provide logistics services free of charge.
- Processing time
We promise to send out the goods of the order within 1-2 days and inform you of the necessary receiving information by email, please pay attention to the attention in time.
- Shipping Status
As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date ranged provided at checkout and we'll be sure to deliver the items within that timeframe.
If your order requires additional information to fully process, we will be in touch by email.
If you have any special requirements regarding shipping methods, please add a note when placing an order.Please note that if for any reason the delivered order is not accepted, or if the customer refuses to clear the customs fees before receiving the order, the customs officer may destroy the item or ship it back to us, in this case, all possibleThe expenses incurred (including freight and taxes) are the sole responsibility of the customer to handle all the expenses incurred.
There are various factors that may cause the delivery to be delayed, most probable reasons involving weather, transfers, custom clearance or any other reason varying from country-to-country. For estimated delivery durations, please see our Shipping Guide to get a better idea regarding it.
Below mentioned are some of the actions that a customer can incorporate for resolving the issue at the earliest.
• Track your order by checking the real-time tracking result on courier website regularly.
• Contact our customer support for any assistance required pertaining to your order.
• While tracking your order if the status is not updated for a long period, please contact the logistics (courier) support for more information.
• Kindly check that the shipping information provided including your name, address, contact information & other relevant details are correct.
While selecting Airmail, please select registered Airmail instead of unregistered Airmail as it does not provides a tracking number for the items shipped and any estimation of the arrival would not be reliable.